• Application Deadline: Mon, 20 Jul 2026 00:00:00 GMT
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 8 years



• Location Lagos




• Job Field Sales and Business Development 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

About The Role

• We are looking for an experienced, commercially driven, and highly organized Operations Manager to oversee the day-to-day operations of the business while driving sales performance, operational efficiency, inventory management, and customer satisfaction.


• The ideal candidate must have proven experience within the electronics industry, with a strong understanding of retail operations, inventory control, sales management, customer service, and team leadership.


• The successful candidate will be responsible for ensuring smooth business operations, maximizing sales opportunities, improving operational processes, and leading a high-performing team.


• This role requires someone who is hands-on, results-oriented, commercially minded, and capable of managing multiple operational functions simultaneously while delivering measurable business growth.

Key Responsibilities

Operations Management:

• Oversee the daily operations of the business to ensure efficiency and productivity.


• Develop and implement operational procedures and best practices.


• Monitor operational performance and recommend continuous improvements.


• Ensure smooth coordination across sales, inventory, logistics, and customer service functions.


• Prepare operational reports and provide recommendations to management.

Sales Management:

• Drive revenue growth by achieving monthly and annual sales targets.


• Develop and implement sales strategies to increase customer acquisition and retention.


• Monitor sales performance and identify improvement opportunities.


• Support the sales team in closing high-value customer transactions.


• Analyze sales trends and recommend strategies for business expansion.


• Build relationships with corporate clients, distributors, and repeat customers.

Inventory & Stock Management:

• Supervise inventory planning and stock control activities.


• Ensure accurate stock records and inventory reconciliation.


• Monitor stock levels to prevent shortages and overstocking.


• Coordinate procurement and replenishment of electronic products.


• Minimize inventory losses through effective stock management procedures.

Team Leadership:

• Supervise, coach, and motivate staff to achieve business objectives.


• Conduct regular performance reviews and provide constructive feedback.


• Ensure employees comply with company policies and operational procedures.


• Identify staff training and development needs.

Customer Service:

• Ensure excellent customer experience across all customer touchpoints.


• Resolve customer complaints promptly and professionally.


• Build long-term customer relationships that encourage repeat business.


• Monitor customer satisfaction and implement service improvement initiatives.

Business Development:

• Identify new business opportunities and strategic partnerships.


• Develop initiatives to increase market share and profitability.


• Monitor competitor activities and market trends within the electronics industry.


• Recommend innovative approaches to improve business performance.

Financial & Administrative Responsibilities:

• Monitor operational expenses and ensure cost-effective resource utilization.


• Support budgeting and financial planning activities.


• Prepare weekly and monthly operational reports.


• Monitor profitability across product categories.


• Ensure compliance with company policies and operational standards.

Key Performance Indicators (KPIs)

• Monthly and annual sales target achievement.


• Revenue growth.


• Inventory accuracy and stock turnover.


• Customer satisfaction and retention.


• Operational efficiency improvements.


• Reduction in stock losses and operational costs.


• Team productivity and performance.


• New customer acquisition.


• Repeat customer rate.


• Business profitability.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Management, Electrical/Electronics Engineering, or a related discipline.


• 5–8 years of experience in operations management, preferably within the electronics, consumer electronics, or retail industry.


• Demonstrated experience managing sales teams and operational activities.


• Strong understanding of inventory management and stock control processes.


• Proven experience achieving sales and revenue targets.


• Excellent leadership and people management skills.


• Strong analytical and problem-solving abilities.


• Excellent communication and negotiation skills.


• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).


• Experience using inventory management systems, POS software, or ERP systems is an advantage.

The ideal candidate should be:

• Highly experienced in electronics retail or distribution.


• Commercially minded with strong sales instincts.


• A proactive leader capable of managing people and processes.


• Results-driven with a strong focus on revenue growth.


• Skilled at balancing operational efficiency with customer satisfaction.


• Highly organized and detail-oriented.


• Capable of making sound business decisions under pressure.


• Professional, accountable, and performance-focused.


• Passionate about electronics, technology, and business growth.

Key Skills:

• Operations Management


• Electronics Industry Knowledge


• Sales Strategy & Execution


• Business Development


• Retail Operations


• Inventory & Stock Management


• Team Leadership & Supervision


• Customer Relationship Management


• Performance Management


• Financial & Operational Reporting


• Strategic Planning


• Process Improvement


• Vendor & Supplier Management


• Negotiation & Closing


• Data Analysis & Decision Making


• Microsoft Office Suite


• Problem Solving


• Time Management


• Communication & Interpersonal Skills.