• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Description

• We are seeking a professional and customer-focused Customer Service Representative to join our team.


• The ideal candidate must have excellent communication skills, be computer literate, and possess strong problem-solving abilities to deliver outstanding customer support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.


• Resolve customer complaints promptly and professionally.


• Maintain accurate customer records using CRM software.


• Update and manage customer data in spreadsheets.


• Follow up on customer requests to ensure timely resolution.


• Collaborate with internal teams to improve customer satisfaction.


• Prepare customer service reports when required.

Requirements

Education:

• Candidates should possess an OND / HND / B.Sc. in a relevant field.

Experience:

• Minimum of 2 years experience as a Customer Service Representative.


• Proficiency in CRM software.


• Strong knowledge of Microsoft Excel/Google Sheets and spreadsheet management.


• Computer literate with good knowledge of common office applications.

Skils:

• Excellent written and verbal communication skills.


• Strong command of the English language and good linguistic skills.


• Excellent interpersonal, organizational, and problem-solving skills.


• Ability to multitask and work effectively in a fast-paced environment.