• Application Deadline:
• Position: Customer Care Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field Customer Care, Success and Service 
  
  

Description

• We are seeking a passionate, customer-focused, and service-driven Customer Care Manager to join our hospitality team.


• The successful candidate will be responsible for creating memorable guest experiences by ensuring excellent customer service delivery, managing customer feedback, resolving complaints professionally, and building strong relationships with our guests.


• The ideal candidate should have a strong understanding of hospitality standards, excellent communication skills, and the ability to lead a customer-focused culture that enhances guest satisfaction, loyalty, and overall business growth.

Responsibilities

• Develop and implement strategies to improve guest satisfaction and enhance the overall customer experience.


• Ensure guests receive warm, personalized, and consistent service throughout their interaction with the restaurant.


• Monitor customer service standards and work closely with operational teams to maintain service excellence.


• Engage with guests to gather feedback and identify opportunities for improvement.


• Investigate customer issues, provide appropriate solutions, and ensure follow-up to guarantee satisfaction.


• Maintain a record of customer feedback, complaints, and resolutions for continuous improvement.


• Build strong relationships with regular customers and encourage customer loyalty.

Qualifications & Requirements

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, Customer Service, or a related field.


• Minimum of 5 years’ experience in customer service, hospitality, restaurant operations, or a related role.


• Proven experience managing customer complaints and improving customer satisfaction.


• Strong leadership and interpersonal skills.


• Excellent verbal and written communication abilities.


• Ability to remain calm and professional under pressure.


• Strong problem-solving and decision-making skills.


• Customer-focused mindset with attention to detail.


• Proficiency in Microsoft Office and customer relationship management.