• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 5 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team.


• The successful candidate will be responsible for responding to customer inquiries, resolving complaints, providing accurate information about products and services, and ensuring an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person.


• Handle customer complaints professionally and resolve issues promptly.


• Provide accurate information about the company's products and services.


• Maintain customer records and update relevant databases.


• Process customer requests, orders, and follow-ups.


• Escalate complex issues to the appropriate department when necessary.


• Build and maintain positive relationships with customers.


• Prepare periodic customer service reports.

Requirements

• Bachelor's Degree or HND in any discipline with 1–5 years of customer service experience (fresh graduates are encouraged to apply).


• Excellent verbal and written communication skills.


• Good interpersonal and problem-solving skills.


• Proficiency in Microsoft Office applications.


• Ability to work under pressure and as part of a team.