• Application Deadline:
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• Job Field Administration / Facilities  , Customer Care, Success and Service 
  
  

Duties and Responsibilities

Customer service & Communication:

• Welcome customers and check in members professionally.


• Attend to all calls, messages, and direct messages in a timely manner.


• Explain gym packages to new members and assist them in becoming familiar with the facility.


• Provide excellent customer service and resolve inquiries effectively.


• Gather customer feedback and escalate concerns to line manager.


• Promote ongoing programs, classes, and special offers to members.


• Upsell memberships, personal training packages, and wellness product

Membership & Records Management:

• Update member records with new contact information and payment details.


• Maintain accurate membership records and process fees as directed by Management.


• Process card/ transfer payments for gym/facility services rendered.


• Ensure up to date records with client and non entry for expired memberships

Access Control & Security:

• Ensure accurate and adequate access control for all members and visitors.


• Act as the “eyes and ears” of the facility by reporting suspicious activities or safety concerns promptly

Administrative & Clerical Duties:

• Handle general front desk operations including sorting incoming mail, filing, data entry, and dispatching packages.


• Ensure proper organization of front office operations and maintain tidy, clean common areas.


• Manage supply inventory and monitor facility equipment needs.

Marketing Support & Social - Media:

• Create engaging content and manage the facility’s social media platforms to promote services and events.


• Support promotional campaigns and community outreach initiatives.


• Collaborate with trainers and management to highlight success stories on social media.

Health and Safety:

• Enforce gym safety rules and ensure members use equipment responsibly.


• Monitor compliance with hygiene standards (sanitizing equipment, enforcing mask or cleanliness policies if applicable).


• Support emergency procedures, including first aid response and evacuation protocols.


• Ensure that front desk is tidy at all times.

Professional Development:

• Participate in staff training sessions to stay updated on customer service, safety, and fitness trends.


• Maintain knowledge of gym services, schedules, and promotions to answer member inquiries effectively.