• Application Deadline:
• Position: Front Desk Receptionist



• Job Type Full Time



• Qualification OND



• Experience 1 - 2 years



• Location Abuja




• Job Field Administration / Facilities  , Customer Care, Success and Service 
  
  

Job Summary

• We are seeking a warm, organized, and detail-oriented Dental Front Desk Coordinator to join our team. As the first point of contact for our patients, you will set the tone for their entire visit.


• Your primary goal is to provide exceptional customer service, manage the clinic's daily schedule efficiently, handle HMO billing seamlessly, and maintain an immaculate front office environment.

Key Responsibilities

Patient Welcome & Inquiry Management:

• Greet patients warmly upon arrival, ensuring they feel welcome, comfortable, and valued.


• Manage patient check-in and check-out processes smoothly to minimize wait times.


• Answer phone calls and emails promptly and professionally, addressing inquiries regarding services, policies, and general dental questions.


• Provide accurate information to prospective patients to help convert inquiries into appointments.

Appointment Scheduling & Calendar Optimization:

• Schedule, reschedule, and cancel patient appointments efficiently using our dental management software.


• Optimize the daily schedule to maximize the dentists' and hygienists' productivity while minimizing patient wait times.


• Manage the cancellation list and actively reach out to patients to fill last-minute openings.


• Send appointment reminders via text, email, or phone.

HMO Management & Claims Processing:

• Prepare and send insurance claims to Health Maintenance Organizations (HMOs) accurately and promptly.


• Verify patient HMO coverage, benefits, and eligibility prior to appointments.


• Obtain necessary pre-authorizations or pre-approvals for complex dental procedures from HMO providers.


• Track submitted claims, follow up on unpaid or delayed claims, and handle any denials or appeals.

Patient Billing & Financial Administration:

• Present patient bills and treatment estimates clearly and transparently before or after treatment.


• Collect and process co-payments, deductibles, and non-covered balances (cash, cards, bank transfers) and issue accurate receipts.


• Explain HMO coverages, limits, and out-of-pocket expenses to patients in a clear, easy-to-understand manner.


• Assist with daily financial balancing and end-of-day reporting.

Record Keeping & Data Management:

• Create and maintain accurate patient records, ensuring all demographic, medical history, and insurance/HMO information is up to date.


• Handle sensitive patient information with the utmost confidentiality, strictly adhering to medical privacy laws and data protection regulations.


• Scan and upload necessary documents, HMO authorization letters, and clinical notes into the electronic health system.

Waiting Area Maintenance & Compliance:

• Keep the waiting area and front desk clean, tidy, and sanitized at all times throughout the day.


• Ensure reading materials, refreshments, or information brochures are neatly arranged and restocked.


• Monitor front office supply inventory (forms, pens, billing sheets) and request refills as needed.

Requirements & Qualifications

• Education: High School Diploma or equivalent (A degree or certification in Healthcare Administration, Human Resources, or a related field is a plus).


• Experience: Minimum of 1–2 years of experience in a medical or dental front desk role, with a strong background in HMO billing, claims submission, and pre-authorization processes.


• Technical Skills: Proficiency with medical/dental practice management software and standard office technology (computers, scanners, multi-line phones).


• Communication: Exceptional verbal and written communication skills with a compassionate, professional, and patient-first attitude.


• Multitasking: Proven ability to manage a busy reception area, process billing paperwork, and handle phone calls simultaneously without losing attention to detail.

Key Competencies & Traits:

The Ideal Candidate Is:

• Detail-Oriented: You spot billing discrepancies quickly and ensure HMO forms are completed perfectly the first time to avoid delayed payments.


• Empathetic & Calming: You can put anxious patients at ease the moment they walk through the door.


• Proactive & Organized: You keep both the digital schedules and the physical waiting environment immaculate and running like clockwork.