• Application Deadline:
• Position: Head of Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Administration / Facilities 
  
  

Job Summary

• Responsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank’s laid down policies, procedures, processes and regulatory.

Roles

• Ensure that all units have the necessary tools to work effectively.


• Ensure all Operations staff is abreast of the Bank’s policies and procedures.


• Ensure that all customers’ requests are treated.


• Ensure all staff attends to customers promptly and are always courteous.


• Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.


• Implement budget and cost control measures for the Bank.


• Provide and monitor all expense lines.


• Render statutory returns to appropriate regulatory bodies.


• Ensure proper documentation for all transactions and authorise transactions within approval limits.


• Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.


• Ensure adherence to vault cash insurance limit.


• Handling Bank’s correspondence with other banks to ensure excellence service


• Rendition of correspondence Bank’s statement to ensure correct postings


• Ensure vault physical cash is equal to ledger at the close of each day.


• Ensure vault is always shut and cash secured as stipulated.


• Supervise the handling of accounts & clearing functions.


• Oversee the activities of E- Business under customer service; Online Banking, issuance, blocking/unblocking of the different card products.


• Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.


• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety.

Requirements

• First Degree in any Discipline with a minimum of Second Class lower or HND with Upper Credit division.


• Minimum of five year’s experience in Banking Operations


• Management professional certifications is an added advantage.


• Attention to detail, accuracy, and precision are essential.


• Knowledge of understanding of banking regulations, policies, and procedures to ensure compliance and prevent


• Great knowledge of computers and Microsoft Office suites.


• Excellent communication and customer service skills


• Strong analytical and problem-solving skills.