Job Description
Key Responsibilities
Delivery and Transportation:
- Coordinate the timely delivery of goods to customers and between company branches.
- Arrange transportation for goods and ensure the appropriate vehicle is assigned to each delivery.
- Confirm that goods loaded for delivery correspond with the approved waybill, invoice, or dispatch documentation.
- Ensure goods are properly secured before transportation.
- Monitor deliveries from dispatch to final destination.
Documentation and Record Keeping:
- Prepare, verify, and maintain waybills, delivery notes, transfer documents, and other logistics records.
- Ensure every movement of goods is properly documented and authorized.
- Obtain signed confirmation from customers or receiving branches after delivery.
- Submit completed delivery documents to the appropriate department for filing and reconciliation.
Goods Handling and Handover:
- Supervise the loading and unloading of goods where necessary.
- Ensure goods are counted and checked before leaving the branch and upon arrival at the destination.
- Report shortages, damages, wrong items, or discrepancies immediately to the appropriate supervisor.
- Ensure returned goods are properly documented and handed over to the responsible department.
Vehicle and Driver Coordination:
- Coordinate company drivers, dispatch riders, and third-party transporters where applicable.
- Ensure drivers have the correct delivery instructions and documentation.
- Monitor vehicle movement and ensure vehicles are used strictly for authorized company activities.
- Report vehicle breakdowns, accidents, delays, or other transportation issues immediately.
- Monitor basic vehicle maintenance requirements and escalate major maintenance issues.
Inter-Branch Transfers:
- Coordinate the movement of stock between branches based on approved transfer instructions.
- Confirm that transferred goods match the approved stock transfer documentation.
- Liaise with the sending and receiving branches to ensure proper handover and acknowledgement.
Customer Deliveries:
- Maintain effective communication with customers regarding delivery schedules.
- Ensure deliveries are made to the correct location and recipient.
- Escalate delivery delays or customer-related issues promptly.
- Ensure customers acknowledge receipt of goods after delivery.
Cost and Expense Control:
- Monitor logistics expenses such as transportation, fuel, loading, offloading, and other approved delivery-related costs.
- Ensure logistics expenses are properly authorized and supported with relevant receipts or documentation.
- Identify opportunities to reduce unnecessary transportation costs without compromising service delivery.
Inventory and Stock Coordination:
- Work closely with the Stock Officer, Inventory Officer, Sales Team, Procurement, and Accounts Department to ensure accurate movement of goods.
- Ensure no goods leave the warehouse or branch without proper authorization and documentation.
- Assist in investigating discrepancies arising from transportation or delivery activities.
Compliance and Safety:
- Ensure all logistics activities comply with company policies and procedures.
- Ensure goods are transported in a manner that minimizes damage or loss.
- Follow all applicable road safety and transportation requirements.
- Immediately report accidents, theft, loss, damage, or suspected fraudulent activities.
Reporting:
- Prepare daily or weekly logistics reports as required.
- Report pending deliveries, completed deliveries, returned goods, vehicle issues, and logistics challenges.
- Maintain accurate records of all deliveries and transfers.
- Provide management with relevant logistics information when requested.
Key Performance Indicators (KPIs)
- Timely completion of deliveries.
- Accuracy of goods delivered.
- Reduction in damaged or missing goods.
- Proper documentation of all goods movements.
- Reduction and effective control of logistics costs.
- Proper coordination of drivers and vehicles.
- Customer satisfaction with delivery service.
- Compliance with company logistics procedures.
- Timely submission of logistics reports.
- Zero unauthorized movement of company goods.
Required Qualifications and Skills
- Minimum of an OND/HND/Bachelor’s Degree in Logistics, Transport Management, Business Administration, Supply Chain Management, or a related field.
- Relevant experience in logistics, distribution, warehouse operations, or building materials/sanitary ware business is an advantage.
- Good organizational and coordination skills.
- Strong attention to detail.
- Good communication and interpersonal skills.
- Ability to work under pressure and meet delivery deadlines.
- Ability to maintain accurate records and documentation.
- Basic knowledge of inventory and stock movement procedures.
- Good knowledge of local routes and transportation systems.
- Ability to identify and report discrepancies promptly.
Personal Attributes:
- The Logistics Officer must be responsible, trustworthy, punctual, organized, physically alert, proactive, and safety-conscious.
- The officer must demonstrate integrity when handling company goods, money, documents, vehicles, and customer property.
Authority and Accountability:
- The Logistics Officer is accountable for all logistics activities assigned to them and must not release, transfer, or redirect company goods without proper authorization.
- Any loss, damage, unauthorized movement, falsification of documents, negligence, or failure to report logistics-related incidents may result in disciplinary action in accordance with company policy.