• Application Deadline:
• Position: Associate Manager, Clinic Operations



• Job Type Onsite



• Qualification BA/BSc/HND , MBA/MSc/MA , Professional Certificate



• Experience 8 years



• Location Lagos




• Job Field Medical / Healthcare 
  
  




• Salary Range ₦500,000 - ₦750,000/month
  
  

The Role

• The Associate Manager, Clinic Operations is responsible for leading the day-to-day operations of Reliance Family Clinics to ensure patients receive safe, high-quality, and efficient care.


• The role oversees clinic performance, leads cross-functional teams, manages budgets, facilities, vendors, and operational projects, and ensures compliance with regulatory and organizational standards.


• The Associate Manager uses data to improve performance, optimize processes, and support strategic initiatives that enhance patient experience, operational efficiency, and business results.

What You'll Do

• Lead and develop clinic leadership teams across Operations, Nursing, Pharmacy, Laboratory, and Medical Services to ensure high-quality patient care and efficient service delivery.


• Set performance goals, monitor KPIs, conduct performance reviews, and provide coaching and support to team leads.


• Foster a culture of accountability, collaboration, continuous improvement, and excellent patient experience.


• Support workforce planning, recruitment, onboarding, succession planning, and leadership development initiatives.


• Develop and implement operational strategies that improve clinic performance, patient experience, and business outcomes.


• Monitor operational performance across clinic locations and address challenges to ensure efficient service delivery.


• Lead operational projects and strategic initiatives, ensuring timely execution and achievement of objectives.


• Manage clinic budgets and operational expenses while identifying opportunities to improve efficiency and optimize costs.


• Oversee the effective utilization of staff, facilities, equipment, and other operational resources.


• Ensure compliance with regulatory requirements, company policies, clinical governance standards, and health and safety regulations.


• Lead operational audits, risk assessments, and quality improvement initiatives to enhance patient safety and operational performance.


• Investigate operational incidents and implement corrective and preventive actions where necessary.


• Oversee the maintenance, safety, and functionality of clinic facilities, equipment, and physical assets.


• Manage vendor and service provider relationships to ensure quality service delivery and value for money.


• Coordinate facility maintenance, upgrades, and operational readiness for new or expanding services.


• Analyze operational, financial, and patient experience data to identify trends and support data-driven decision-making.


• Prepare performance reports and provide recommendations to improve service quality, operational efficiency, and business performance.


• Drive continuous improvement initiatives that enhance patient flow, service delivery, and overall clinic operations.


• Perform any other duties assigned by senior management.

Requirements

•  


• Bachelor's degree in Healthcare Management, Business Administration, Operations Management, Public Health, Health Administration, Engineering, or another relevant discipline.


• Must have completed the National Youth Service Corps (NYSC) programme or possess a valid Certificate of Exemption.


• Minimum of 8 years' post-NYSC experience in healthcare operations, healthcare administration, or business operations, including at least 3 years in a management or leadership role.


• Experience managing operations across multiple clinics, branches, or business locations.


• Experience leading operational projects, managing budgets, and implementing process improvement initiatives.


• Demonstrated experience in regulatory compliance, operational risk management, facility management, and vendor management.


• Willingness and ability to work onsite and travel regularly across multiple clinic locations.

Nice to Have: 

• Master's degree in Business Administration (MBA), Public Health (MPH), Health Administration (MHA), Operations Management, or a related field.


• Professional certification in Project Management (PMP, PRINCE2), Lean Six Sigma, Healthcare Quality, or Operations Management.


• Experience leading operations across multiple healthcare facilities or geographically dispersed locations.


• Experience leading organizational change, business transformation, or large-scale operational improvement initiatives.


• Knowledge of healthcare regulatory and accreditation standards (e.g., HEFAMAA, NHIA, ISO 9001, SafeCare, or similar frameworks).


• Experience using operational dashboards, ERP systems, healthcare information systems, or business intelligence tools to monitor performance and support decision-making.

What We Offer

• Unlimited leave – take the time you need


• Premium health insurance for you and your family


• Learning and development allowance to support your growth.