• Application Deadline:
• Position: Business Relationship Manager (Bauchi)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Bauchi




• Job Field Sales and Business Development 
  
  

Department / Function: Commercial & Field Operations

Reports To: State Coordinator

Job Purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.


• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key Responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.


• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.


• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.


• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.


• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.


• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.


• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.


• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.


• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

• Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.


• 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.


• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.


• Deep understanding of the local financial services landscape and regional trading dynamics.


• Strong communication and customer relationship skills.

Preferred qualifications:

• Practical experience with POS terminal deployment, payment acquiring, or business loan products.


• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

About you:

• You build trust easily: You connect genuinely with everyday business owners and build lasting community relationships.


• You are driven by impact: You take ownership of your goals and take pride in helping local businesses succeed.


• You keep things clear and simple: You explain complex financial features in straightforward, approachable language.


• You operate with integrity: You pursue targets with energy while upholding high standards of compliance and quality.


• You are structured and adaptable: You organize your daily field schedule efficiently and adapt quickly to market feedback.

What success looks like

• Target achievement: Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume.


• Account health & retention: Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts.


• Quality & compliance: Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification.


• Merchant satisfaction: Establishing long-term relationships that generate organic customer referrals and sustained account growth.