• Application Deadline:
• Position: Duty Manager



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 5 - 15 years



• Location Abuja




• Job Field Food, Beverage and Hospitality 
  
  

Job Summary

• Thet Duty Manager is responsible for overseeing all hotel operations during the shift, ensuring seamless service delivery, guest satisfaction, and the safety and security of the property.


• As the senior manager on duty overnight, the role requires strong leadership, sound decision-making, and the ability to handle operational, financial, and guest-related matters independently.

Key Responsibilities

Night Operations Management:

• Supervise all hotel departments (Front Office, Housekeeping, Security, Engineering, Audit)


• Ensure smooth check-in and check-out processes, including late arrivals and early departures


• Monitor room status, occupancy levels, and special guest requests


• Maintain operational continuity and service standards

Guest Experience & Issue Resolution:

• Act as the primary point of contact for guest concerns and emergencies


• Handle complaints promptly and professionally to ensure guest satisfaction


• Manage VIP arrivals/departures and ensure personalized service delivery


• Maintain a visible presence in guest areas to enhance service experience

Financial & Night Audit Oversight:

• Supervise and verify audit processes, including daily revenue reconciliation


• Ensure accuracy of billing, postings, and financial reports


• Review and approve adjustments, rebates, and corrections


• Prepare and submit end-of-day reports for management review

Safety, Security & Risk Management:

• Oversee hotel security operations and ensure guest and staff safety


• Conduct routine inspections of the property during the shift


• Respond to emergencies (medical, fire, security incidents) in line with protocols


• Ensure compliance with health, safety, and regulatory standards

Team Leadership & Supervision:

• Lead and support shift staff across departments


• Allocate duties and ensure accountability and performance standards are met


• Provide guidance, coaching, and on-the-job support


• Ensure proper staff handover between shifts

Reporting & Communication:

• Prepare operational reports highlighting key incidents, occupancy, and performance


• Communicate relevant updates to management and department heads


• Maintain accurate records of guest issues, incidents, and actions taken

Facility & Asset Monitoring:

• Monitor the condition of hotel facilities and report maintenance issues


• Coordinate with Engineering for urgent repairs


• Ensure cleanliness and presentation standards are maintained overnight

Key Performance Indicators (KPIs)

• Guest satisfaction and issue resolution time


• Accuracy of night audit and financial reports


• Compliance with safety and security procedures


• Efficiency of overnight operations


• Staff performance and teamwork during shift.

Requirements & Qualifications

Education:

• Diploma or bachelor’s degree in hospitality management, Business Administration, or related field

Experience:

• 5–15 years of experience in hotel operations, preferably in Front Office or Duty Management


• Prior supervisory or duty manager experience is highly preferred


• Experience in audit processes is an advantage

Core Competencies:

• Strong leadership and decision-making skills


• Excellent problem-solving and conflict resolution ability


• Good financial and numerical skills (for audit and reporting)


• Strong communication and interpersonal skills


• Ability to work independently with minimal supervision


• Attention to detail and high level of responsibility

Personal Attributes:

• Calm under pressure and highly dependable


• Professional and service-oriented mindset


• Alert, proactive, and detail-focused


• High integrity and accountability.