• Application Deadline:
• Position: Client Liaison Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Sales and Business Development 
  
  

Description

• Are you passionate about delivering exceptional customer service and creating memorable patient experiences? Nordica Fertility Centre is seeking a professional, courteous, and proactive Client Liaison Officer (CLO) to join our team.

Key Responsibilities

• Welcome and attend to patients and visitors professionally.


• Handle walk-in, telephone, email, and online enquiries.


• Register patients and maintain accurate records.


• Schedule, confirm, and follow up on appointments.


• Coordinate patient flow and support the discharge process.


• Liaise with clinical and administrative teams to ensure seamless patient care.


• Resolve or escalate patient concerns appropriately.


• Maintain confidentiality and uphold excellent customer service standards.

Requirements

• Bachelor's Degree or HND in Social Sciences, Humanities, Business Administration, Health Sciences, Mass Communication, or a related discipline.


• Minimum of 2 years' experience in customer service, front desk, hospitality, or healthcare.


• Excellent communication and interpersonal skills.


• Strong customer service orientation and telephone etiquette.


• Proficiency in Microsoft Office applications.


• Strong organizational and multitasking abilities.


• Ability to work effectively in a fast-paced healthcare environment.


• Gender: Female for gender balance