• Application Deadline:
• Position: Customer Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Responsibilities

• Manage and maintain the company’s CRM database and ensure customer information is accurate and up to date.


• Design, test, and execute email marketing, SMS, and multi-channel campaigns using CRM automation tools. Capture and organize customer inquiries, leads, purchases, and interactions.


• Follow up with leads generated through social media, websites, WhatsApp, walk-ins, and other channels.


• Track leads from initial enquiry through conversion and after-sales follow-up. Track key performance indicators (KPIs) such as conversion rates, customer retention, and campaign ROI.


• Respond to customer inquiriesand ensure they are directed to the appropriate sales team.


• Conduct follow-ups with existing and prospective customers to improve conversion and retention.


• Maintain records of customer complaints, feedback, requests, and resolutions.


• Segment customers based on their interests, purchase history, location, and other relevant information.


• Send targeted customer communications, promotions, reminders, and updates.


• Monitor customer satisfaction and identify opportunities to improve the customer experience.


• Generate regular CRM reports on leads, follow-ups, conversions, customer retention, and sales activities.


• Work closely with the Sales, Marketing, and Customer Service teams.


• Ensure no qualified lead or customer enquiry is left unattended.


• Collaborate with sales, marketing, and customer service teams to resolve issues and optimize the customer journey


• Identify recurring customer issues and recommend improvements to management

Requirements

• Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Sales, Customer Service, or a related field.


• 2–5years of experience in CRM, customer service, sales, relationship management, or a similar role.


• Good communication and interpersonal skills.


• Strong customer service and problem-solving skills.


• Ability to handle customer complaints professionally.


• Good computer skills, especially Microsoft Excel and CRM software.


• Ability to maintain accurate customer records and prepare reports.


• Good follow-up and organizational skills.


• Ability to work with Sales, Marketing, Delivery, and other departments.


• Knowledge of CRM tools/software is an advantage.

Benefits

• Competitive salary


• HMO


• Annual leave


• Pension.