• Application Deadline:
• Position: IT Infrastructure & Operations Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 6 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• The IT Infrastructure & Operations Supervisor will oversee the day-to-day operation and reliability of the Company's IT environment. The role will ensure effective end-user support, network administration, hardware and software maintenance, user access management and troubleshooting across all business units.

Key Responsibilities

• Supervise daily IT infrastructure and operational activities.


• Provide and oversee first- and second-level technical support.


• Manage computers, printers, POS devices, network equipment and other IT hardware.


• Administer networks, connectivity and related infrastructure.


• Manage user accounts, access rights and permissions.


• Install, configure and maintain software and hardware.


• Troubleshoot system, network and end-user issues.


• Monitor system performance and resolve incidents promptly.


• Maintain IT asset and equipment records.


• Support backups, security controls and system recovery processes.


• Coordinate with external vendors and service providers.


• Ensure IT systems remain operational across all business locations.


• Maintain technical documentation and operational procedures.

KPIs

• IT issue resolution time


• System/network uptime


• User satisfaction


• Hardware/software maintenance completion


• Incident recurrence rate


• IT asset accuracy


• SLA complianc

Requirements

• Bachelor's degree/HND in Computer Science, IT, Engineering or related field.


• 4–6 years' IT infrastructure/support experience.


• At least 2 years in a supervisory capacity.


• Experience supporting multi-site operations is advantageous.