• Application Deadline:
• Position: Guest Experience Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Bayelsa




• Job Field Food, Beverage and Hospitality 
  
  

Job Summary

• The Guest Experience Officer is responsible for ensuring that every guest enjoys a smooth, welcoming, and memorable experience.


• The role involves providing exceptional customer service, responding to guest inquiries, managing complaints professionally, and coordinating with different departments to maintain high service standards.

Key Responsibilities

• Welcome guests warmly and ensure a seamless check-in and check-out process.


• Respond promptly and professionally to guest inquiries, requests, and concerns.


• Maintain accurate records of guest interactions and feedback.


• Coordinate with housekeeping, front desk, and other departments to meet guest needs.


• Ensure guests are comfortable and satisfied throughout their stay.


• Address complaints tactfully and escalate issues when necessary.


• Promote hotel services, facilities, and special offers.


• Monitor guest satisfaction and follow up to ensure issues are resolved.


• Maintain a high level of professionalism and hospitality at all times.

Requirements

• Candidates should possess an HND/BSc in Hospitality, Management, or a related field with 1 year of experience


• Proven experience in customer service or guest relations is an added advantage.


• Excellent communication and interpersonal skills.


• Strong problem-solving and multitasking abilities.


• Ability to remain calm and professional under pressure.


• Proficiency in basic computer applications.


• Friendly, well-presented, and customer-focused.