• Application Deadline: Tue, 1 Nov 2022 00:00:00 GMT
• Position: Information Technology (IT) Consultant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Abuja


• Job Field ICT / Computer 
  

Job Summary

• The Information Technology Consultant will be responsible for creating transformative solutions and supporting both users and IT Infrastructure in such a way that promotes overall efficiency across the organization. The IT Consultant will provide support services to users, analyze and diagnose HSDF’s IT infrastructure, gather and validate business requirements, and play a pivotal role in designing and implementing various technology solutions.

Key Responsibilities

• Work with the team to research, develop, present and run value-driven business transformation initiatives


• Liaise with users to gather and validate business requirements for IT projects


• Train and supports end-users on the business applications


• Test new systems against predetermined requirements to determine go-live decisions


• Contribute to IT policies and strategies development


• Source and manage IT vendors’ relationships


• Manage Microsoft Office 365, Azure, SAP, and AWS tenants


• Coordinate the periodic measurement, analysis and reporting of Information Security Key Risk Indicators and maintain the IT Risk Register


• Support the development and implementation of awareness programs and campaigns to promote information security consciousness and compliance


• Participate in coordinating responses and remediation of security incidents.


• Provide deskside and remote support services to employees


• Install, support, and uninstall software applications


• Install and manage various hardware, including laptops, desktops, printers, firewalls, routers, access points, and servers.


• Support the IT team in developing network recovery and backup restoration processes


• Provide network configuration, test, support, and maintenance


• Provide infrastructure status reports regularly


• Plan and conduct proactive monitoring, analysis, assessment and reporting on the system and network security events and compliance status.

Key Performance Indicators

• Substantial returns on technology investments


• Cost saving opportunities


• Number of unresolved complaints against total incidents logged


• 99% security remediation


• Cycle time to resolve problems or issues


• 90% participation in team activities


• Internal customer satisfaction level.

Qualification, Experience and Competency Requirements

• University Degree or its equivalent


• IT professional certification will be an added advantage


• At least 7 years of combined experience across IT service delivery, project management, infrastructure and security.


• Good working knowledge of IT operations, policies, and best practice procedures in alignment with the International Organization for Standardization.


• Practical knowledge of Information Security measures and best practices on prevention, monitoring, remediation and reporting


• Proficient in networks, software (MAC and Windows OS), and hardware.


• Strong knowledge of Microsoft Office Suite, especially Excel, Word, PowerPoint.


• Fluent in spoken and written English.Proven analytical skills, time management skills, writing ability, and written and oral communications skills in English.


• Must be able to work collaboratively with others in a participative management environment, working independently as well as working in a team


• Must be able to take initiative where appropriate, proffer solutions to bottlenecks and challenges


• Demonstrated expertise in applying rigorous analytical skills to understand and improve business operations


• Strong organizational and project management skills.