Job Description
KEY RESPONSIBILITIES
NAV SUPPORT
- Support Dynamics NAV Operations
- Contribute to the knowledge base and engage in knowledge transfer activities among team members and users
- Assist in the definition of Navision security settings/access roles for various user groups to ensure segregation of duties.
- Create Navision Functional specifications for configuration, integration with third party applications and Navision customizations.
- Help define the usage and integration of NAV with other systems and implement its features and functions to meet business requirements.
- Document and understand our business requirements; and configure the software (Dynamics NAV) to meet them.
BUSINESS ANALYSIS
- Elicit requirements using best practice techniques (interviews, document analysis, requirements workshops, surveys, site visits, business process modelling, use cases, scenarios, business analysis, task, and workflow analysis etc.).
- Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Carry out requirements management, analysis, and communication.
- Work as part of the team to liaise between the business units, technology teams and support teams.
FUNCTIONAL ANALYSIS
- Assist the functional analysis team to translate the results of business analysis into NAV functionality, including data requirements, configuration etc.
NAV TESTING
- Develop and execute test plans
- Validate changes to NAV (for problem fixing, change request reasons or upgrades) and get appropriate signoff before the change is put in use in the “live” environment.
- Participate in all phases of the User Acceptance Testing process and QA as it relates to NAV configuration
PROJECT MANAGEMENT
- Support NAV-related projects so that their objectives are achieved within their defined scope, quality, time, and cost constraints.
- Act as ICT IS Resource on projects
TRAINING AND COMMUNICATION
- Provide NAV orientation and training to end users.
- Develop and update users’ manuals.
- Provide comprehensive reporting and status back to ICT Information Systems’ line management.
EXPERIENCE
- 3+ years of Functional NAV-related work
- Computer or Information Science with Business orientation
- Understand the issues relevant to NAV software modules including Production, A/R, A/P, G/L, Inventory and Fixed Assets
- Functional analysis techniques
- Detailed knowledge of Dynamics NAV system
- Strong understanding of Accounting rules
- Standard office computer tools (email, word processor, spreadsheet…)
EDUCATION
- Bachelor’s degree in Computer Science, Information Technology, or any other related course.
KNOWLEDGE & SKILLS
- Project Management and Business Process Analysis techniques.
- Programming experience in Dynamics NAV / Navision (C/SIDE, C/AL) is a plus
- Understanding of various development methodologies
PERSONAL ATTRIBUTES
- Customer-oriented mindset
- Excellent analytical skills & attention to details
- Ability to abstract reality into models
- Understanding of technological issues
- Good communication skills with ability to simplify
- Ability to communicate ideas in both technical and user-friendly language
- Team spirit
- Structured writing skills
- Ability to manage priorities and handle stress
- Time Management
- Basic people management
- Assertive drive of mixed groups of people
- Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Ability to work independently and under a project manager