Job Description
The key purpose of this role is to install and maintain computer systems and networks in order to ensure smooth operations while delivering IT support using a broad range of technologies.
Key outputs and responsibilities:
- General user support of all company devices and software.
- Setup and maintenance of all PCs, laptops and mobile devices.
- Provide training and guidance to users on how to operate new software and computer equipment.
- Monitor performance and maintain systems according to requirements.
- Troubleshoot and provide resolutions to issues and outages.
- Build an internal knowledgebase with technical documentation, manuals and IT policies.
- Support, configure, maintain and upgrade our networks and in-house servers
Roles, Skills and attributes required:
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
- Experience with databases, networks (LAN, WAN) and patch management.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
- Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
- Excellent communication skills.
- Resourcefulness and problem-solving aptitude.
- Great at organising, prioritising and multitasking.
Qualifications & Experience:
- Bachelor’s degree in computer science or related field.
- Minimum of 2 years’ experience in a network admin, systems support or similar role.
- IT Certification will be an advantage (e.g. ITIL, CCNA, CCNP, MCSA, MCSE).