• Application Deadline: Fri, 5 May 2023 00:00:00 GMT
• Position: Bank Operations Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Yaba


• Job Field Banking 
  

Job Responsibilities

This role will involve the following:

• Transaction posting


• Handling and closing department related member support tickets


• Monitoring daily transaction operations and escalating/addressing potential issues when they arise


• Daily Report Creation and Monitoring for Operations Processes


• Addressing requests received from Banking partners


• Escalating requests to Banking partners


• Completing administrative tasks


• Assisting with card ordering, reissues, and expedites


• Assisting with POS ordering and expedites


• Recording daily metrics


• Submitting weekly required reports.

Experience & Personal Specification

• Minimum of Bachelor's Degree


• 2+ years of experience in banking operations / customer experience


• Exceptional organizational and administrative skills.