• Application Deadline: Sun, 31 Dec 2023 00:00:00 GMT
• Position: Bank Teller and Customer Service Officer (Abia)


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Abia


• Job Field Banking  , Customer Care 
  

Job Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.


• Up-selling and Cross-selling of bank's products and services to existing and potential customers.


• Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.


• Handling currency, transactions, and confidential information professionally..


• Ensure customer satisfaction and provide professional customer support.


• Keeping records of customer interactions, transactions, comments and complaints.


• Knowing our products inside and out so that you can answer questions.


• Maintaining a positive, empathetic and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.

Requirements

• OND / NCE / HND in any field


• Must not be more than 27 years old


• Cash handling experience and on-the-job training may be required.


• Exceptional time management, communication, and customer service skills.


• High level of accountability, efficiency, and accuracy.


• Good knowledge of MS Office especially Excel and Word


• Strong communication and interpersonal skills


• High level of accountability, and accuracy.