• Application Deadline: Wed, 30 Aug 2023 00:00:00 GMT
• Position: Tech Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Key Responsibilities:

• Provide prompt and professional technical support to customers via phone, email, or chat.


• Troubleshoot and resolve customer issues related to hardware, software, networking, and other technical problems.


• Diagnose and identify root causes of technical issues and provide effective solutions.


• Document customer interactions, including problem description, troubleshooting steps, and resolution, in our ticketing system.


• Collaborate with cross-functional teams, including product development and quality assurance, to address complex technical issues and provide customer feedback.


• Assist in creating and updating support documentation, knowledge base articles, and FAQs to enhance self-service resources for customers.


• Stay updated on industry trends, new technologies, and product features to provide accurate and up-to-date technical support.


• Ensure customer satisfaction by delivering exceptional service and maintaining a high level of professionalism in all interactions.


• Help architect, maintain, and support Azure AD IAM, Users, Directories, Groups. Roles, Policies, Administrative Units, Applications


• Help administer Office 365, Exchange, Teams, Dynamics 365, Power BI, Power Automate, Power Apps.

Qualifications:

• Maximum of 3 years of experience in a technical support role, preferably in a software or technology company.


• Knowledge of Microsoft Office 365 Family


• Strong knowledge of computer systems, software applications, and network infrastructure.


• Proficient troubleshooting skills to resolve hardware, software, and networking issues.


• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users effectively.


• Customer-centric approach with a passion for delivering exceptional service and resolving customer issues.


• Ability to work independently and efficiently manage multiple tasks and priorities in a fast-paced environment.


• Strong problem-solving and analytical skills, with attention to detail.


• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.