• Application Deadline:
• Position: Information Technology Support Technician


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Abuja


• Job Field ICT / Computer 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Job Description

• As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and maintenance of an organization's information technology systems.


• You will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting end-users with their IT-related needs.


• Your expertise and problem-solving abilities will contribute to the overall efficiency and productivity of the company.

Responsibilities:

• Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues.


• Diagnose and resolve technical problems, either remotely or on-site, to minimize downtime and ensure uninterrupted workflow.


• Daily check for Printers, CCTV, Server, and Network equipment.


• Install, configure, and update computer systems, software, and peripherals.


• Perform routine maintenance and monitoring of systems, including backups, security updates, and antivirus scans.


• Respond to user inquiries and provide timely resolution or escalate complex issues to the appropriate IT teams.


• Document all support activities, including troubleshooting steps, resolutions, and user interactions, in the ticketing system.


• Collaborate with other IT team members to share knowledge, resolve complex problems, and optimize system performance.


• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.


• Conduct user training sessions and create user guides and documentation to enhance end-user proficiency.


• Stay updated with the latest industry trends, technologies, and security threats to provide proactive recommendations for system improvements and security measures.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).


• Proven work experience of 5+ years as an IT Support Specialist or similar role.


• Experience with VMWare or HyperV.


• Proven experience and operational knowledge of Microsoft Active Directory, Windows Server, Group Policy, Exchange Server, Windows 10/11 Operating Systems, and Azure Administration is highly desirable.


• Schedule meetings on video conferencing solutions.


• Knowledge of PowerShell and scripting.


• Resolve and troubleshoot issues in a hybrid exchange environment.


• Strong knowledge of computer hardware, operating systems, and software applications.


• Proficiency in troubleshooting and resolving hardware, software, and network issues.


• Familiarity with help desk ticketing systems and remote support tools.


• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.


• Ability to prioritize and manage multiple tasks in a fast-paced environment.


• Strong customer service orientation and the ability to work effectively with diverse teams.