• Application Deadline:
• Position: Information Technology Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities:

• Technical Support: Assist in diagnosing and resolving technical issues reported by staff, including hardware, software, and network problems.


• Help Desk Operations: Respond to user inquiries via phone, email, or in-person, providing timely and effective technical assistance and guidance.


• Issue Documentation: Maintain accurate and detailed records of all support requests, actions taken, and resolutions provided using our internal ticketing system.


• Hardware and Software Maintenance: Assist with the setup, installation, configuration, and maintenance of hardware devices, software applications, and peripherals.


• User Training: Provide basic user training on software applications, hardware usage, and best practices to enhance users' technical skills.


• Network Troubleshooting: Collaborate with the network team to troubleshoot network connectivity issues and ensure smooth network operations.


• System Upgrades: Assist in upgrading and updating systems, software, and applications to ensure they are up-to-date and secure.


• IT Inventory Management: Help maintain an accurate inventory of hardware, software licenses, and other IT assets.


• Documentation: Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures.


• Collaboration: Collaborate with the IT team on projects, initiatives, and tasks as required, gaining exposure to a variety of IT disciplines.

Qualifications:

• A degree in Information Technology, Computer Science, or a related field.


• Strong passion for technology and eagerness to learn and develop technical skills.


• Basic understanding of hardware, software, and networking concepts.


• Excellent problem-solving and analytical skills.


• Effective communication and interpersonal skills.


• Customer-focused approach with a willingness to provide exceptional support.


• Ability to work both independently and as part of a team.


• Familiarity with operating systems (Windows M365) is a plus.


• Prior experience in IT support, help desk, or customer service is a bonus.

Benefits:

• Practical exposure to real-world IT challenges and solutions.


• Mentorship and guidance from experienced IT professionals.


• Networking opportunities within the industry.


• Potential for a full-time position based on performance and company needs.