• Application Deadline: Tue, 30 Apr 2024 00:00:00 GMT
• Position: Customer Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Rivers


• Job Field Customer Care 
  

Job Description

• Respond promptly to customer inquiries via phone, email, and via any other means.


• Acknowledge and resolve customer complaints or issues in a timely and professional manner.


• Provide product information, technical support, and troubleshooting assistance to customers.


• Maintain accurate records of customer interactions and transactions in the CRM system.


• Collaborate with cross-functional teams to escalate and resolve complex customer issues.


• Identify and report trends in customer feedback to improve products and services.


• Provide feedback on customer pain points and suggest improvements to enhance the customer experience.


• Stay updated on product knowledge, company policies, and industry trends.


• Assist in creating and updating customer support documentation, including FAQs and knowledge base articles.


• Uphold company values and policies while delivering excellent customer service.

Qualifications

• Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.


• Proven experience in customer service or a related field.


• Strong communication and interpersonal skills.


• Excellent problem-solving abilities and a customer-centric mindset.


• Ability to multitask and work efficiently in a fast-paced environment.


• Patience, empathy, and a genuine desire to help customers.