• Application Deadline: Mon, 20 May 2024 00:00:00 GMT
• Position: Customer Service Representative (Entry-level)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description / Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.


• Handle incoming calls, emails, and chat messages in a timely and professional manner.


• Assist customers with order placement, tracking, and returns, ensuring a seamless experience throughout the purchasing process.


• Maintain accurate records of customer interactions and transactions using CRM software.


• Collaborate with other departments, such as sales, marketing, and logistics, to ensure customer needs are met effectively.


• Identify opportunities for process improvements and contribute to the development of customer service policies and procedures.

Requirements

Education:

• B.Sc / High school diploma or equivalent required.


• Additional training or coursework in customer service or related fields is advantageous.

Experience:

• Previous experience in customer service, retail, or a related field is preferred but not required.


• Familiarity with CRM systems and call center software is a plus.

Skills:

• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to remain calm and courteous under pressure.


• Proficiency in using computer systems and software applications.


• Empathy and patience when dealing with challenging situations or customers.


• Multitasking capabilities and the ability to prioritize tasks effectively.

Other Requirements:

• Strong commitment to providing exceptional customer service.


• Willingness to work flexible hours.


• Ability to adapt to changing priorities and handle a fast-paced work environment.


• Fluency in multiple languages may be beneficial, depending on the customer base served.


• Professional appearance and demeanor when interacting with customers in person or over the phone.

Remunerations

• Salary: N90,000 - N100,000 / month (Competitive salary).


• Opportunities for career growth and advancement within the company.