• Application Deadline:
• Position: Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 8 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.


• De-escalate situations involving dissatisfied customers, offering patient assistance and support.


• Call clients and customers to inform them about the company’s new products, services, and policies.


• Guide callers through troubleshooting, navigating the company site or using the products or services.


• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.


• Collaborate with other call centre professionals to improve customer service.


• Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.


• Escalate customer complaints to the complaints team or management.


• Work in line with company KPI’s regarding call volume and service levels.

Minimum Qualifications

• At least minimum of 5 years of working in customer service role, or in a call centre is required.

Technical Competencies:

• Strong communication, both written and verbal


• Great active listening skills


• Exceptional interpersonal and rapport building skills.


• A patient and empathetic attitude


• Strong time management and organizational skills


• Adaptability and flexibility


• Comfortable working in fast-paced environments


• Troubleshooting skills, either basic or advanced, depending on the role and industry


• Computer literacy


• Phone skills, including familiarity with complex or multi-line phone systems.


• In-depth knowledge of a company’s products and/or services


• Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area.


• Able to multi-task effectively.

Behavioural Competencies:

• Ability to work under pressure and multitask effectively.


• Good Verbal communication & interpersonal Skills.


• Attention to Detail.