Job Description
Overview
- As the Travel & Tours Team Lead, you will be responsible for overseeing the operations and strategic direction of our travels & tours subsidiary.
- You will lead a team dedicated to providing exceptional travel experiences for our clients while ensuring efficiency, profitability, and compliance with industry regulations.
Responsibilities
Strategic Planning:
- Develop and implement strategic plans to achieve business objectives and drive growth in the travels & tours sector.
- Identify market trends, customer preferences, and competitive landscape to capitalize on opportunities and mitigate risks.
Team Management:
- Lead, motivate, and mentor a team of travel agents, tour guides, and administrative staff.
- Foster a collaborative and supportive work environment, encouraging professional development and excellence in customer service.
Operational Oversight:
- Oversee day-to-day operations, including itinerary planning, booking accommodations, arranging transportation, and managing tour logistics.
- Ensure all travel arrangements meet quality standards and exceed customer expectations.
Customer Relationship Management:
- Build and maintain strong relationships with clients, vendors, and partners to enhance the company's reputation and expand its network.
- Address customer inquiries, concerns, and feedback promptly and professionally, striving to deliver personalized and memorable experiences.
Financial Management:
- Develop and manage budgets, forecasts, and financial reports to monitor performance and optimize profitability.
- Implement cost-saving measures and revenue-generating strategies to improve the company's financial health.
Compliance and Risk Management:
- Stay updated on industry regulations, travel advisories, and safety protocols to ensure compliance and mitigate legal and operational risks.
- Implement policies and procedures to maintain high standards of safety, security, and ethical conduct.
Requirements
- Bachelor's Degree in Business, Hospitality Management, Tourism, or related field.
- Proven experience in the travel industry, with at least a year in a leadership role.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- In-depth knowledge of travel software, booking systems, and industry trends.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Certification in travel management or tour guiding is a plus.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and advancement within the company.
- A supportive and inclusive work culture that values diversity and teamwork.
- Join our team and embark on an exciting journey to redefine the travel experience for our clients!