• Application Deadline: Fri, 19 Apr 2024 00:00:00 GMT
• Position: Floor Manager (Chinese)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Responsibilities

• Manage all communication with employees before and after conferences and finalize all deals in the company.


• Manage the day-to-day activities of the assigned floor in a professional way and with high availability.


• Monitor the visitor’s registration as they visit the facility


• Investigate all issues on the floor and assist in resolving all issues that may arise for the management team and working staff.


• Analyze and identify growth for all projects at workstations and ensure high-quality service.


• Check in and keep personal belongings and luggage for visitors or business travelers.


• Ensure the health and environmental supervision and security management of the responsible area


• Assist with staff queries both in person, by email, or via telephone alterations to reservations, etc


• Conduct regular floor walks to ensure brand standards are maintained at all times in terms of cleanliness, maintenance, and replenishment


• Solely responsible for receiving express and documents.


• Complete the daily work log and complete the assigned tasks.


• Monitor work and maintain an efficient rapport between floor employees and the directors’ board.


• Assist in receiving and introducing important customer meetings on the floor.


• Receive all kinds of complaints and send the complaint summary to the department.


• Inspect all assigned rooms for cleanliness and repair works


• Execute other duties as directed by the Facility Manager

Qualifications

• First degree from any reputable institution


• Minimum of 4 years of experience working in a client-facing role.


• Experience working in a hospitality industry


• Candidate must be able to communicate fluently in Chinese


• Have a good professional image and temperament, and understand basic reception etiquette.


• Be familiar with the work processes related to administration and office management, and have good communication, coordination, and organization skills.


• Proficient in using Microsoft Office application


• Good customer service skills


• Proactiveness in resolving issues


• Good compressive resistance.