• Application Deadline: Tue, 30 Apr 2024 00:00:00 GMT
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for managing existing customer relationships and onboarding new customers.


• We’re looking for superior people skills and a positive attitude.


• As a key member of our leadership team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.


• Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Responsibilities

• Build & strengthen customer relationships


• Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services


• Manage Incidents and Issues with existing customers to ensure prompt issue resolutions


• Address, resolve, and record any customer issues that arise about business growth, billing, and general account satisfaction


• Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services


• Documenting customer interactions with details about the nature of the interaction and any resolutions achieved


• Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met


• Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services


• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.

Qualifications

• HND or Bachelor's Degree preferred in any relevant field


• 2-3 years of experience in communications, marketing, sales, account management, or customer success


• Familiarity with Manage Engine Service Deskplus.


• Strong verbal and written communication, strategic planning, and project management skills


• Analytical and process-oriented mindset


• Comfortable working across multiple departments in a deadline-driven environment


• Active team player, self-starter, and multitasker who can quickly adjust priorities


• A positive, polite, confident, sincere, and friendly disposition


• Preferrable Female.