• Application Deadline: Tue, 30 Apr 2024 00:00:00 GMT
• Position: Senior Associate - Client Relationship Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Abuja


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Responsibilities

• Establish and maintain effective communication channels with both internal and external clients of the firm.


• Respond to inquiries, feedback, and complaints in a timely and professional manner.


• Forecasting and anticipating client’s needs and behaviors for better resource planning and allocation.


• Effectively cross-selling and upselling Nexia services to contribute to increased revenue without incurring significant additional costs.


• Facilitate communication between different departments to ensure a seamless customer / client’s experience.


• Collect and maintain accurate client data.


• Regularly update and cleanse client records to ensure data integrity.


• Tailor communication and marketing strategies for different client segments.


• Analyze client data to identify trends, preferences, and opportunities for improvement.


• Collaborate with brand and service unit, and client support teams to align strategies and ensure a consistent client experience.


• Share client insights and feedback with relevant departments to drive product/service improvements.


• Monitor and report on key performance indicators (KPIs) related to client satisfaction, retention, and engagement.


• Analyze data to identify areas for improvement and implement corrective actions.


• Create and distribute educational materials to enhance client understanding and satisfaction.


• Identify opportunities for upselling and cross-selling based on client needs and preferences.


• Collaborate with all department/teams to maximize revenue from existing clients.


• Design and implement feedback mechanisms, such as surveys, to gather client opinions.


• Use client feedback to drive continuous improvement initiatives.

Requirements

• B.Sc / HND in Humanities / Social Sciences or other related fields


• Minimum of 3 to 5 years Cognate experience.


• Knowledge of the audit and consultancy industry, including understanding of auditing standards, financial regulations, and industry-specific practices, is an added advantage.


• Strong time management skills to handle multiple responsibilities and deadlines.


• Strong background in analytics, statistics, or data science.


• Good understanding of sales and digital marketing principles.


• Hands-on experience in customer service relationship management and social media management.


• Ability to manage, prioritize and adapt to changing priorities and unexpected situations.


• Effective listening skills to understand client’s enquiries and feedback, ability to convey information clearly and professionally.


• Excellent written and verbal communication skills


• Microsoft Office Specialist


• Certifications related to CRM software.