Customer Relationship Officers handle the concerns of the people who buy their company’s products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.
Responsibilities
Building and maintaining customer relationships
Address customer concerns
Ensure customer satisfaction
Understand the competition
Update customer records
Generate sales leads
Market company's product and services.
Answer calls.
Qualities
Problem-solving skills. Customers do not always self-diagnose their issues correctly.
Patience. Patience is crucial for customer service professionals. ...