• Application Deadline:
• Position: Client Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Description

• Attending to patients enquiries, complain, question and proffer/render appropriate support by informing necessary department


• Perform all clerical duties necessary to keep the hospital running


• Manage incoming calls & follow up patient on next schedule date.


• Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately


• Give out Claim form to HMO patients, ensuring claims are filled by the appropriate people.


• Lias with HMO’s and other corporate organization for patient eligibility and approval


• Send daily reports to Head of Admin/Client Executive


• Supervisory Role- Coordinate the Domestic staff & Security


• Calling of dormant client/patient


• Establish & maintain good customer relationship and Trust.


• Recommending product improving points.


• Response to official email.


• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active.. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done


• Scheduling appointment /Proper Record Keeping


• File important document and keep them well arranged


• Update client Information and other basic update as required.

Requirements

• Candidates should possess a Bachelor's Degree.


• Must have at least 2 years working experience


• Must have a good communication skills


• Reside in Lagos.