• Application Deadline: Mon, 29 Apr 2024 00:00:00 GMT
• Position: Banking Software Implementation Officer (Intern)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Surulere


• Job Field Banking 
  

Job Description

• This position requires practical experience in the accounting and operations of banks and stock broking firms combined with experience in implementing financial applications.


• The Banking Software Implementation Officer will be responsible for bridging the gap between Information Technology and Client’s Business processes.


• He/she will coordinate the successful integration of our financial application software into client enterprises (majorly MFBs, PMIs & SB).

Roles and Responsibilities

• Provide technical support and onboarding for new Clients


• Responding to Clients queries of new cases via telephone, email and web


• Act as an internal client advocate keeping them updated in a timely manner


• Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.


• Draft and distribute technical notices for internal and external communication.


• Prioritize your work in order to accomplish the most important and urgent tasks first.


• Keep on learning as our products and services grow and evolve.


• Maintain regular communication and information exchange with the rest of the team


• Identify and suggest any opportunities to provide a better service.


• Good understanding and application of analytical skills e.g. Advanced excel, MS access,


• Excellent knowledge of bank operations and systems.

Job Requirements

• Degree in a Financial discipline or Computing.


• 1 - 3 years relevant work experience.


• Strong Analytical skill


• Past experience and experience with banking applications is an added advantage.

Skills:

• Strong knowledge in accounting


• MS Windows and MS Office Proficiency


• Excellent communication (Oral & written)


• Technology-oriented


• Team player


• Effective Time Management


• The ideal candidate must be able to multi-task and must be ready to work under pressure.