• Application Deadline:
• Position: Ticketing Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Issue tickets and handle reservations for passengers.


• Ensure all travel requests are booked on GIGM’s website


• Must be ready to upsell customers within and outside the airport.


• Provide information on flight schedules, fares, and travel requirements.


• Assist passengers with check-in procedures and baggage handling.


• Ensure all travel documents are in order and comply with regulations.


• Handle customer inquiries and resolve any issues or complaints.


• Coordinate with other airport staff to ensure smooth operations.


• Assist passengers with special needs or requests.


• Process payments and handle cash transactions accurately.


• Update and maintain passenger records in the airline's system.


• Provide information on airport facilities and services.


• Assist with boarding procedures and gate announcements.


• Ensure compliance with airline policies and procedures.


• Handle lost or damaged baggage claims.


• Provide assistance during flight delays or cancellations.


• Maintain a professional and courteous demeanor at all times.


• Must have engagements in the airport in time past.

Requirements

• Must possess BSc / BA / HND.


• Previous experience in customer service, preferably in the travel or airline industry.


• Strong communication and interpersonal skills.


• Ability to work in a fast-paced environment.


• Attention to detail and accuracy.


• Proficiency in using airline ticketing systems and software.


• Ability to handle stressful situations calmly and professionally.


• Flexibility to work various shifts, including nights, weekends, and holidays.


• Basic math skills for handling cash transactions.


• Ability to stand for extended periods and lift heavy luggage if needed.


• Knowledge of travel regulations and requirements.


• Fluency in multiple languages is a plus.


• Strong problem-solving skills.


• Ability to work well in a team environment.


• Excellent organizational skills.