• Application Deadline:
• Position: Spa Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Objective/Purpose:

The Spa Operations Manager is responsible for the day-to-day operations of the spa. This role involves implementing and maintaining procedures to ensure the highest standards, efficiencies, and professional operations within the spa. The manager will create a culture of care, service delivery, and excellence.

The ideal candidate should be tech-savvy, a people person, and possess strong client service experience. Both genders are encouraged to apply, although there is a preference for female candidates also willingness to work at both the Island and Mainland branches with rotational duties. 

Key Accountabilities and Responsibilities

Spa Operations Overview:

• Ensure smooth day-to-day operations of every spa location.


• Liaise with training and standards teams to set operational standards across all locations.


• Oversee all departments including housekeeping, customer service, nail technicians, admin & inventory, therapists, and facilities.


• Analyze trends and metrics related to spa operations.


• Actively grow revenue and profit lines by ensuring efficient use of supplies and creating incentives and loyalty programs.


• Collaborate with the management accountant to control costs, adhere to budgeting guidelines, and maximize sales.


• Submit daily/weekly detailed operations reports.


• Drive maximum room occupancy and therapist utilization with the help of the on-ground CSR supervisor.


• Ensure top-notch inventory management and appropriate operations scheduling.

2. Compliance Across All Locations:

• Create and maintain a productive work environment by establishing retail goals and guiding the team on achieving them.


• Conduct weekly visits to each location to ensure sanitation, health, and safety standards are maintained.


• Submit weekly compliance reports to management.

Client Management:

• Ensure all clients and guests have the best experience and leave refreshed and rejuvenated.

Education/Professional Qualification:

• BA or BSc in Business Administration or a related discipline is preferred.


• Basic understanding of the services offered.

Experience

• At least 3 years of work experience as a Spa Manager or Operations Officer with solid knowledge of spa operations.


• Experience with admin and facility management.

Key Skills & Competencies Requirements

Functional/Technical:

• Great research and survey skills.


• Excellent communication skills.


• Critical thinking and problem-solving skills.


• Exceptional interpersonal skills.


• Proficient in Microsoft Office, Google Suite, and Canva.


• A team player with leadership skills.


• Excellent organizational and multitasking abilities.


• Ability to handle stressful situations.


• Patient and understanding.


• Detail-oriented and efficient.

Behavioural:

• Results-oriented.


• Innovative.


• Analytical thinking.


• Integrity and high confidentiality.