• Application Deadline:
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Customer Care  , Hospitality / Hotel / Restaurant 
  

Job Description

• We are seeking a highly skilled and enthusiastic Front Desk Officer to join our hospitality team.


• As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient check-in and check-out processes.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries and resolve any issues promptly


• Manage room assignments, check-in, and check-out processes


• Handle guest registrations, payments, and departures


• Maintain accurate records of guest information, room assignments, and billing


• Provide information on hotel services, facilities, and local attractions


• Coordinate with other departments to ensure seamless service delivery


• Handle guest complaints and concerns with professionalism and courtesy


• Maintain a clean and organized front desk area


• Perform other duties as assigned by the Front Desk Manager.

Requirements

• Must have at least two years of experience working in a hospitality company.


• Must have a degree in any relevant field


• Must reside in Abuja, preferably around Utako


• Excellent communication, interpersonal, and customer service skills


• Ability to work in a fast-paced environment and multitask


• Proficiency in hotel software and systems (e.g., Property Management System)


• Strong problem-solving and conflict resolution skills


• Ability to maintain confidentiality and handle sensitive information


• Flexibility to work varying shifts, including nights, weekends, and holidays.