• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• We are seeking a friendly, patient, and professional Customer Service Representative to join our team.


• As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.


• Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.

Responsibilities

• Answer customer calls, emails, and chats in a prompt and professional manner.


• Listen actively and empathetically to customers, understanding their concerns and needs.


• Provide clear and concise solutions, resolutions, and explanations to customers.


• Resolve customer complaints and issues in a fair and timely manner.


• Document customer interactions and updates in our system.


• Collaborate with internal teams to resolve complex customer issues.


• Stay up-to-date on product knowledge and company information.


• Meet and exceed customer satisfaction and performance targets.

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required.


• Must reside in Abuja preferably around Utako.


• Minimum of 3 years of customer service experience preferably in the hospitality industry.


• Excellent communication, listening, and problem-solving skills.


• Ability to work in a fast-paced environment and adapt to changing priorities.


• Strong patience, empathy, and understanding.


• Proficiency in computer software and technology.


• Ability to work varying shifts, including evenings and weekends.