• Application Deadline:
• Position: Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• Surjen Healthcare is seeking an experienced Operations Manager to oversee and optimize day-to-day operations.


• The ideal candidate will be responsible for ensuring smooth business processes, driving operational efficiency, and managing resources to ensure Surjen’s growth and success.


• The Operations Manager will work closely with the leadership team and various departments to maintain high service standards while improving operational strategies.

Key Responsibilities

• Oversee daily operations of the platform, including logistics, supply chain, customer service, and healthcare services coordination.


• Develop and implement processes to improve operational efficiency, reduce costs, and enhance customer satisfaction.


• Manage relationships with hospitals, medical professionals, suppliers and other partners.


• Monitor and analyze operational performance data to drive continuous improvement.


• Lead, motivate and manage a team to achieve operational targets.


• Ensure compliance with healthcare regulations and industry standards.


• Collaborate with other departments, including sales, marketing and technology to align operations with business objectives.


• Prepare reports and present insights to the leadership team for decision-making and strategic planning.


• Manage budgets, forecasts and resource allocation for optimal operational performance.

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Operations Management, Healthcare Management or a related field (Master’s degree is a plus).


• Minimum of 5 years of experience in operations management, preferably in healthcare, logistics or e-commerce.


• Strong leadership skills with the ability to manage cross-functional teams.


• Excellent organizational and problem-solving skills with attention to detail.


• Ability to work in a fast-paced environment and manage multiple projects simultaneously.


• Strong communication and interpersonal skills.


• Proficient in Microsoft Office Suite and project management tools.


• Knowledge of healthcare regulations and compliance standards is an advantage.