• Application Deadline:
• Position: Customer Service / Application Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• Law and Visas is a leading law firm specializing in immigration and visa services.


• With a dedicated team of legal professionals, we strive to provide comprehensive solutions to our clients, ensuring smooth and successful immigration processes.

Job Description

• The firm is looking for a competent client relationship officer. This is a customer service position.


• The position requires you to provide excellent customer service to our clients and the office team.


• Experience in immigration law is not essential. However, experience in working in a business and office environment, and getting tasks done in a short time is essential.

Responsibilities

• Fill in Client records and forms


• Check and process clients' documents


• Analyze clients documents


• Scan and Upload documents


• Fill forms online


• Analyse situation and issues


• Check for errors in documents


• Sell service to prospective clients


• Collect Client information and fill out application forms


• Liaise with clients daily


• Assist clients with knowing the range of services offered


• Demonstrate good knowledge of services to clients


• Greet clients in a friendly, polite, and professional manner


• Educate clients about current immigration developments and trends


• Ring up clients, respond to emails, meet face to face, and chat with clients to take payments, and you issue receipts


• Contribute to the team's daily sales goals

Job Requirements

• B.Sc / HND Degree holder of any discipline from a reputable institution


• Minimum of 3 years work experience


• The positionis for Female applicants only


• You must live in close proximity to our office


• Must have experience working in a business/office environment


• Must have good data analysis skills


• Must be good in business research


• Must be good at data entry


• Must be able to follow set company rules and standards


• Minimum of Second class lower or its equivalent.


• Must have good interpersonal and organizational skills


• Must have good knowledge of basic computer applications ie Microsoft Word, chrome etc.


• Must have excellent verbal communication skills


• Strong orientation towards providing excellent customer service


• Basic math skills


• High attention to detail


• Demonstrated selling skills


• Ability to maintain a professional appearance


• Must reside in Lagos. Must be able to travel to the office early at normal office hours.


• Fluent in spoken English.


• Must have good writing ability/skills.


• Must have good research and fact-finding abilities/skills.