Job Description
LOCATION: HEAD OFFICE, LAGOS.
Job Duties/ Responsibilities/ Accountabilities:
- Supervision of general medical operations activities
- Coordination of Provider payment mechanisms
- Provider profiling and audit
- Observation and compliance with use of quality assurance tools for Providers
- Supervision of guidance and observance of NHIS operational protocols
- Timely submission of NHIS statutory reports
- Build-up of Provider directory and excellence centers enhancing the Provider network optimally.
- Provider cluster reviews for geographical coverage for the regions.
- Approvals for provider contracting, registration & sign up.
- Provider categorization for optimal profitability.
- Medical operation process development and implementation.
- Organization of internal meetings to enhance productivity and profitability.
- Presentation of medical operations administrative reports, ensuring they are sent within allotted timeline.
- Provider education and organization of Provider forums.
- Oceanic Health staff education on provider idiosyncrasies, behavior & benefits
- Provider relations management, enhancing provider perception of OHML operations.
- Departmental document filing and record keeping.
- Escalation of departmental requirements to other relevant units.
- Complaint management and grievance resolution.
- Care coordination for enrollees at provider healthcare facility including co-management of cases with attending physicians at healthcare facility.
- Enrollee referrals within and outside the provider network, both locally and internationally.
- Review and filing of medical reports and specialist consultations.
- Assurance of care delivery with zero denial of access to care for covered benefits.
- Introduction & development of cost saving initiatives e.g., activation of pharmacy network etc.
- Utilization monitoring.
- Provision of cost management initiatives and implementation.
- Regular provider visitation and engagement.
- Provider allotment reviews.
- Provider profitability reviews and management reports.
- NHIS operations update and follow through on related directives.
- Supervision of compliance with use of quality assurance tools for providers.
- Supervising itinerary of visitation, actual visitation and reports for providers sent monthly.
- Management of exclusions.
- Management of referral cases.
- Management of onsite clinics for deserving clients.
- Preventative care management including but not limited pre-employment test for clients, content writing for newsletters, health talks and schedules as well as wellness programs.
- Monthly provider directory dissemination.
- Any other task and duty as assigned by the supervisor, HOD.
Education Qualification:
- MBBS
- At least 2 to 3 years’ experience in HMO is essential.
Functional/ Technical:
- Good clinical skills.
- Apt administrative skills.
- Excellent handling of Microsoft Office tools.
- Good negotiation skills.
- Relationship management skills.
Managerial:
- Ability to multi-task.
- Problem solving.
- Analytical expertise.
- Innovative capability.
- Discreet.
Behavioral:
- Heightened interpersonal skills.
- Excellent communication skills.
- Time management skills.
- Organizational skills.
Salary Package:
Very Attractive and Negotiable