• Application Deadline: Fri, 20 Sep 2024 00:00:00 GMT
• Position: Customer Care Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Qualifications:

HND/B.Sc. in Marketing, Business Administration, Communication, or related fields.

Skills/Requirements:

• 1 to 2 years of experience in a customer support role, particularly involving outbound calling.


• Proficiency in using Microsoft Excel, Word, and CRM systems.


• Strong problem-solving abilities and attention to detail.


• Goal-oriented with a track record of meeting or exceeding targets.


• Excellent communication skills (both verbal and written).


• Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.

Responsibilities:

• Conduct outbound calls to customers.


• Promote products, services, or special offers to customers.


• Conduct surveys and gather customer feedback.


• Address customer inquiries and provide accurate information about products and services.


• Resolve customer issues and complaints promptly and professionally.


• Escalate complex issues to the appropriate department or supervisor.


• Maintain accurate and detailed records of customer interactions.


• Document customer’s information, enquiries, complaints, and actions taken to resolve issues.