• Application Deadline: Mon, 30 Sep 2024 00:00:00 GMT
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Rivers


• City Port Harcourt


• Job Field Customer Care 
  

Job Brief

• We currently seek a customer-oriented service representative to join our team.


• Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


• Your responsibilities entails interfacing with stakeholders to facilitate relationships between our company and its clients, resolve issues, help to drive sales by cross-selling and up-selling, and create memorable experiences that boost brand and customer loyalty.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Establish new customer accounts and record account information, like phone numbers or addresses, on our digital tools.


• Acknowledge, resolve and respondpromptly to customer inquiries, feedback, questions and complaints.


• Communicating with customers through various channels.


• Have affirmative products Knowledge to lead in conversation.


• Processourorders, publish forms, applications, and requests.


• Keep records of customer interactions, transactions, comments, and complaints.


• Communicatewith colleagues on matter arising to serve as a connection for all.


• Providefeedback on the efficiency of the customer service processand for product development.


• Ensure customer satisfaction and provide professional customer support.


• All other tasks as assigned by management.

Requirements and skills

• B.Sc in any discipline


• 2 years minimum, cognate experience as a Customer Service Representative, Front Desk Officer, Sales or Client management and retention.


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multitask, prioritize, and manage time effectively.