• Application Deadline: Fri, 1 Jul 2022 00:00:00 GMT
• Position: Customer Service (E-Commerce)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Abuja , Lagos , Rivers


• City Port Harcourt


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000
  

Responsibilities

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.


• Assist clients on order-on-line.


• Deal with orders in the back office and liaise with logistics.


• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc


• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.


• Manage ongoing customer relationships utilizing our CRM tools.


• Develop collaborative, positive working relationships with staff at our traditional boutiques.


• Assist customers with after-sales service issues.


• Be a primary contact for customer inquiries about our products and brand.


• Able to communicate concisely our company policies to client.


• Maintain and update regular client correspondence.

Job Requirements

• Candidates should possess an HND qualification


• 1-2 years experience in customer service (preferably E-Commerce)


• Strong Ecommerce background


• Must be a sales-oriented person.


• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program


• Outstanding written and verbal communication skills, great phone etiquette and elevated speech


• Proactive personality and self-motivator


• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment


• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.

Salary

N55.000 - N61,000 / month.