• Application Deadline:
• Position: Customer Service Assistant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

KEY RESPONSIBILITIES:

• Attending to customer queries and questions in a timely and professional manner across Instagram and WhatsApp.


• Attending to walk-in customers in a professional and courteous manner.


• Ensuring that the store is tidy at all times and products are clean.


• Preparing and fulfilling customer orders accurately and giving full disclosure on delivery timelines.


• Following up with customers to ensure goods have been received in good condition.


• Liaising with delivery agents to ensure goods are delivered in a timely manner.


• Providing quotations and checking product availability.


• Handling payment transactions and confirming said transactions before fulfilling orders.


• Adhering to a company's policies and procedures at all times when assisting customers.

KEY REQUIREMENTS:

• Excellent verbal and written communication.


• Attention to detail and initiative.


• Good customer service skills coupled with an ability to handle difficult customers.


• Ability to work long hours and under pressure.


• Flexibility.


• Organizational skills.


• Excellent computer skills.