• Application Deadline: Fri, 27 Sep 2024 00:00:00 GMT
• Position: Operations and E-commerce Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Ikeja


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Overview

• The ideal candidate will become an integral part of their dedicated team, to contribute to the growth and success of their store.


• The Operation and Ecommerce officer will be responsible for overseeing the entire business operations, ensuring a lean operation is maintained, engaging with potential customers, and converting these leads into sales.


• This role requires excellent communication skills, a strong digital background, and a passion for eCommerce.

Responsibilities

• Create and implement the strategy for sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers


• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery through 3PL to customers


• Create initiatives and new business ideas and initiatives that would boost sales


• Responsible for the business inventory & replenishment management (online & offline)


• Maintains online presence with high points on digital marketing


• Follow up on outstanding payments & negotiated transactions


• Liaise with other sales team member on customer orders interfacing between client & company


• Have product knowledge to effectively provide advice to customers on what brand will suit their needs


• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers


• Overseas the entire business Operations, ensuring a lean operation is maintained


• Products research and development


• Communicating new product developments to prospective & existing customers.


• Develop and manage budgets, control costs, and expenses


• Prepare and communicate to management, daily, weekly and monthly sales, and activities reports in line with the company sales target.


• And other tasks as assigned by the management

Qualifications

• BSc Preferably in Business Administration, Marketing, or a related field.


• At least 1 year of experience in e-commerce, sales, operations, or a related field.


• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.


• Experience in creating and implementing sales strategies and a strong drive to achieve sales targets and business goals.


• Understanding of order fulfilment processes, customer service and problem-solving


• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.


• Innovative mindset to generate new business ideas and strategies


• Ability to follow up on outstanding payments and negotiate transactions effectively.


• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.


• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.


• Attention to detail to ensure accuracy and quality in all aspects of the business.

Benefits

• Salary: N100,000 / Month.


• Performance Incentives.