• Application Deadline:
• Position: Subject Matter Expert - SCIM Security & Compliance


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• City Victoria Island


• Job Field ICT / Computer 
  

Overview:

• We are seeking a SCIM SME to join our team. As a SCIM SME, you will provide technical leadership, support, and expertise.


• You will mentor team members, troubleshoot issues, and ensure customer satisfaction.


• If you have experience in customer service, software support, or IT operations, and are passionate about technology, we encourage you to apply.

Responsibilities:

• Provide in-depth knowledge of SCIM protocols, standards, and best practices.


• Troubleshoot and resolve complex customer issues.


• Analyze product bugs and collaborate with development teams.


• Stay updated on industry trends and technology advancements.


• Mentor and develop team members, fostering a culture of continuous learning.


• Conduct training sessions and create training materials.


• Lead team improvement initiatives and contribute to process optimization.


• Act as a point of escalation for complex cases within the team.


• Assist customers with technical inquiries and provide guidance.


• Manage escalations and ensure timely resolution of customer issues.


• Collaborate with cross-functional teams to address customer needs.


• Analyze team performance metrics and identify areas for improvement.


• Prepare reports and presentations for management.

Qualifications:

• Proven experience in a technical leadership or SME role.


• Minimum 4 years of experience in customer service, software support, or IT operations.


• Strong analytical skills and problem-solving abilities.


• Excellent communication and collaboration skills.


• Experience in training and development.


• Ability to mentor and develop technical talent.


• Good to have experience in process improvement and change management.