• Application Deadline: Wed, 18 Sep 2024 00:00:00 GMT
• Position: Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Summary

• The ideal candidate will be responsible for managing day-to-day operational tasks, including booking loans, issue offer letters, updating customer records, and ensuring timely repayment reminders.


• This role requires an organized and proactive individual who can handle multiple tasks efficiently and contribute to the smooth functioning of the bank’s operations.

Key Responsibilities

• Loan Management: Process and book loans accurately; verify documents; ensure compliance with policies; maintain loan records.


• Record Keeping: Update customer records; log all transactions; generate loan and operational reports.


• Customer Communication: Send repayment reminders; address inquiries; follow up on repayments and resolve issues.


• Operational Support: Assist with daily tasks and customer requests; support branch operations; coordinate with other departments.


• Compliance and Reporting: Ensure adherence to policies and regulations; prepare performance reports; participate in audits.


• Customer Service: Provide exceptional service; educate customers on products and processes; build positive relationships.

Qualifications

• OND/B.Sc in Business Administration, Finance, Accounting, or related field.


• Basic understanding of banking and loan processes.


• Proficiency in Microsoft Office.


• Strong organizational, communication, and interpersonal skills.


• Experience with banking software.


• Knowledge of microfinance operations.


• Customer service experience.