• Application Deadline: Wed, 25 Sep 2024 00:00:00 GMT
• Position: Customer Service / Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Festac Town , Surulere , Yaba


• Job Field Customer Care 
  

Do you live in Fadeyi, Yaba, Surulere, Festac or its environs?

ABC Logistic is one of Nigeria's big players in the logistics industry. We offer a good and pleasant working environment with good structure. We seek to engage the services of Customer Service / Call Center Agent.

Job Summary /Objective:

The staff will be responsible for attending to customers’ requests and inquiries, resolving customers complaints and generally serve as a face between the company and its customers. 

JOB DUTIES/RESPONSIBILITIES:

• Attending to terminal cargo enquires, objections and complaints


• Drafting daily and monthly report on major customer’s enquiries, complaints, and objections, and suggestions. ( Tabular report format)


• 100% compliance with cargo SOP.


• Ability to work with CARGO SIMPLY software.


• Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.

ACADEMIC REQUIREMENT

• HND/B.Sc in any  discipline.


• MUST have completed NYSC programme.