• Application Deadline: Mon, 30 Sep 2024 00:00:00 GMT
• Position: Duty / Night Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Sabo , Yaba


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

• As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


• A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  
  
  
  • Oversee the entire Front Office operation to maintain high standards
  
  
  • Serve as a point of contact to Guests
  
  
  • Complete Night Audit duties
  
  
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  
  
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  
  
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  
  
  • Manage, record and promptly resolve issues or emergencies that arise
  
  
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  
  
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  
  
  • Compile adequate handover to Early staff / Duty Manager
  
  
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  
  
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  
  
  • Conduct annual and mid-year Appraisals with Team Members
  
  
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  
  
  • Assist other departments, as necessary
  
  
  
  

Experience

• Previous supervisory experience in Front Office within the hotel/leisure/retail


• High level of IT proficiency


• Excellent leadership, interpersonal and communication skills


• Accountable and resilient


• Commitment to delivering a high level of customer service


• Ability to work under pressure


• Excellent grooming standards


• Flexibility to respond to a variety of work situations


• Ability to work on your own and as part of a team.