• Application Deadline: Sun, 6 Oct 2024 00:00:00 GMT
• Position: Head Waitress (Red Silk Restaurant Kaduna)


• Job Type Full Time


• Qualification NCE , OND , Secondary School (SSCE)


• Experience 3 - 6 years


• Location Kaduna


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Main function:                

To ensure that all guests are served to the hotel standard in the Restaurant / Bar / Lounge areas. To Display the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. 

Reports Directly to: Restaurant manager/supervisor

• Greet guests and presents them with the menu.


•  Inform guests about the special items for the day and menu changes if any.


•  Suggest food and beverages to the guests and also try to upsell.


•  Take food and beverage orders from the guest on the order-taking pads or the handheld Point of sale ( POS ) system.


•  Performing basic cleaning tasks as needed or directed by the supervisor. 


•  Filling in for absent staff as needed


•  Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy, etc, Without the egg, etc.


•  Communicate to the guest and assist with their queries.


•  Coordinate with the bus person, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.


•  Serve food and beverages to the guest as per the course of order.


•  Observe guests and ensure their satisfaction with the food and service.


•  Promptly respond to guests with any additional requests.


•  Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses. 


•  Prepare mixed drinks for service to your customer’s table. 


•  Properly open and pour wine at the tableside. 


•  Adhere to grooming and appearance standards consistently. 


•  Understands and can communicate products and services available at the hotel.


•  Must have some familiarity with basic cooking skills.


•  Assist bus persons with stocking and maintaining the restaurant’s par stock levels and side station.


• Help other areas of the restaurant such as answering telephones and completing financial transactions.


•  Close the shift on the POS terminal.


• Any other assigned responsibility by the management.